bk01's Privacy Policy — Your Information Is Our Responsibility

bk01 is a trusted online betting and casino platform serving users in Bangladesh. We treat the personal information you provide while using our platform with the utmost importance. This Privacy Policy ("Policy") will inform you about what types of information bk01 collects, why it collects them, how it uses them, and what your rights are.

By creating an account or using our services on our platform, you will be considered to have agreed to this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

01
What Information Is Collected

1.1 Information Provided Directly

When you create an account on bk01 or use our services, you voluntarily provide certain information. This includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Information related to bKash, Nagad, Rocket, or Upay accounts (for transaction purposes only)
• Information related to national ID card or passport (for identity verification)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically. This includes:

• IP address and device information (operating system, browser version)
• Login time, session duration, and activity logs
• Your preferred game categories and usage patterns
• Information collected through cookies and similar tracking technologies
• Referral source and search query information

1.3 Transaction-Related Information

We keep a record of every deposit and withdrawal transaction you make. This includes the transaction amount, date, method (bKash, Nagad, Rocket, or Upay), and status.

02
Purpose of Using Information

bk01 uses collected information only for the following legitimate purposes:

• To create, manage, and secure accounts
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• For age verification and implementation of responsible gaming policies
• To detect and prevent fraudulent activity
• To personalize your experience and send relevant information
• To provide 24/7 live chat and email support
• To resolve technical issues and improve the platform
• To fulfill legal and regulatory obligations

03
Data Storage & Security

Protecting your information is our highest priority. bk01 employs the following technical and procedural security measures:

3.1 Encryption & Security Technology

Our platform uses SSL encryption technology, which keeps all data transmitted between you and our servers secure. Your payment information is always processed through encrypted channels.

3.2 Access Control

Access to your information is granted only to employees who need it for their work. All employees operate under strict confidentiality agreements and receive regular security training.

3.3 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal requirements or dispute resolution. Once the requirement ends, the data is securely deleted.

04
Information Sharing Policy

bk01 may share your personal information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We share limited information with payment processors such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners have their own strict privacy policies and operate under our guidelines.

4.2 Legal Obligations

If it becomes necessary to provide information as part of a court order, government directive, or legal process, bk01 will fulfill that obligation. However, where possible, we will try to notify you about this.

4.3 Fraud Prevention

Specific information may be shared with security partners for the purpose of detecting and preventing fraudulent activity. This is done to protect all users.

05
Cookie Policy

bk01 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and session information.

5.1 Types of Cookies We Use

• Essential Cookies: Indispensable for maintaining login sessions and ensuring security.
• Functionality Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding platform usage patterns, which helps improve services.

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may limit some functionality of the platform.

06
Your Rights

As a bk01 user, you have the following rights over your own information:

6.1 Right to Access Information

You can contact our support team to find out what information we have collected about you. We will provide a summary of your information as quickly as possible.

6.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you can request a correction. We will verify and update the information accordingly.

6.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, this request may not be fully fulfillable in cases of legal obligations or ongoing disputes.

6.4 Right to Restrict Processing

You can request that your information be used in a limited way for specific purposes, such as stopping marketing communications.

07
Protection of Minors

bk01's services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21 under any circumstances.

Age verification during account registration is mandatory. If we learn that a minor is using our services, that account will be closed immediately and the associated information will be securely deleted.

08
Changes to the Policy

bk01 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you via the platform or by email ([email protected]).

If you continue to use our services after changes have been made, you will be considered to have agreed to the updated Policy. It is therefore recommended that you revisit this page from time to time.

09
Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always here for you. Contact bk01's support team through the following:

• Instant support via 24/7 live chat
• By email: [email protected] (in both Bengali and English)

Our team will review your request and respond as quickly as possible.